At Share (Portsmouth), we prioritise your privacy and are committed to clear communication about how we handle your personal data.
What Information We Collect
We gather certain types of information to facilitate our services, including:
- Personal Contact Details: Such as your name, address, email, and phone number.
- Transaction Data: Details about payments to and from you.
- Borrowing History: Records of items you’ve borrowed and when.
- Repair Requests: Information about items you’ve submitted for repair.
How We Obtain Your Data
The majority of the personal data we process is provided directly by you. This occurs when you sign up for our services, seek assistance with repairs, or engage in transactions with us. This data enables us to provide our borrowing and repair services effectively.
Our Assurance of Privacy
We respect your privacy by not sharing your personal data with any third parties. It is retained exclusively to facilitate your direct interaction with our services.
Legal Basis for Processing
Our adherence to the UK General Data Protection Regulation (UK GDPR) is stringent. We process your data because it is necessary for the performance of a contract to which you are party. You have the right to request the deletion of your data at any point.
Secure Storage of Your Data
We take the security of your data seriously. It is securely stored and safeguarded. We retain your personal details for the duration of your active engagement with our services. Should you wish to end your relationship with us, we will either delete or archive your information, based on your preference.
Your Rights Under Data Protection Law
You have specific rights regarding your personal data:
- Access: You can request copies of your personal data on file.
- Rectification: You can ask us to correct inaccurate or incomplete data.
- Erasure: You can request the deletion of your data under certain conditions.
- Restrict Processing: You can ask that we limit how we use your data under certain conditions.
- Object to Processing: You can object to our processing of your data under certain conditions.
- Data Portability: You can request the transfer of your data to another organisation or directly to you under certain conditions.
We do not charge for these services, and we aim to respond to any requests within one month.
For inquiries or to exercise your data protection rights, please contact us at hello@shareportsmouth.org.uk or 07579 02 6568.
Complaints
If you have a complaint about how we handle your data, we would appreciate the chance to deal with your concerns. Please contact us directly at hello@shareportsmouth.org.uk.
If you are still unsatisfied, you have the right to contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk
We are committed to protecting your privacy and handling your data transparently and with respect.
